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Sales Orders Browser Shows “No data to display” for a Single User

Overview

If the Sales Orders browser suddenly shows the message “No data to display” and you cannot create a pick ticket even though the order has available stock, the most common cause is a user-specific filter or saved view/state that is hiding records.

This is especially likely when other users can still see the same Sales Orders and a filter is visible at the top of the Sales Orders browser.

Solution

Follow these steps to restore visibility of Sales Orders and enable pick ticket creation:

  1. Confirm it is user-specific
    • Ask another user to locate the same Sales Order(s) (for example, by order number).
    • If other users can see the orders, the data is present and the issue is most likely related to your filters or saved view/state.
  2. Clear the filter shown at the top of the Sales Orders browser
    • Remove any text or criteria in the filter area.
    • If there is a clear/reset icon (often an “X” or “Clear”), use it.
    • Ensure the filter is not set to a narrow subset such as a specific status, date range, customer, warehouse/site, or “assigned to me” type condition.
  3. Check for additional filters or an active saved view
    • Open any filter panel, advanced search, or saved view selector associated with the Sales Orders browser.
    • Temporarily switch to an All / Default view (if available) to test whether a saved view is limiting results.
  4. Reset the Sales Orders browser view/state
    • Use any available option to reset the browser layout/view to defaults (for example, Reset Layout, Reset View, or similar).
    • Close the Sales Orders browser and re-open it after resetting.
  5. Sign out and back in, then re-test
    • Completely exit the application/session and sign in again.
    • Re-open the Sales Orders browser and confirm the filter area is clear.
  6. If the issue persists: request a user preference/view reset
    • If your system supports user-specific preferences, ask an administrator to reset your Sales Orders browser preferences/view settings.
    • This is appropriate when the issue affects only one user and continues after clearing visible filters.

Expected result: Once filters/saved views are cleared or reset, Sales Orders should appear normally, and you should be able to proceed with pick ticket creation when the order and stock meet the required conditions.

Frequently Asked Questions

1. Why do I see “No data to display” when I know Sales Orders exist?
This message commonly appears when the current filter or saved view returns zero matching results. If other users can see the same orders, it strongly indicates a user-specific filter/view/state rather than missing data.
2. Other users can see the orders, but I cannot. Does that mean the order is missing or deleted?
No. If other users can view the Sales Orders, the orders still exist. The issue is typically caused by settings that apply only to your session or user profile (for example, an active filter at the top of the Sales Orders browser).
3. Will clearing or resetting filters/views change or delete Sales Orders?
No. Clearing filters or resetting the browser view only changes what you see on-screen. It does not modify Sales Order records or inventory.
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  1. Priyanka Bhotika

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