Overview

Pick tickets sent from the Everest server are not being received by the user's Warehouse Management software.

Solution

If tickets are being generated but not processed, one possible cause is that too many user accounts are logged in to SDK. Clear the SDK users with the following process:

1. Reboot the server
2. Stop all services related to SDK, such as the service that integrates Everest with your warehouse management software
3. Run the following query:
   

   USE everest_system
   
   DELETE FROM everest_spm
   WHERE  uid IN (SELECT uid
                  FROM   everest_spm
                  WHERE  attribute = 23
                         AND value = 7) 
   

4. Restart the services from step 2.

Testing

After applying the above steps, you should now be able to process pick tickets. If the issue persists, please contact support.