Unable to Purge General Reverse Journal

Overview

This article provides a workaround when users cannot purge a general reverse journal and receive an error saying:

"Reversal transaction cannot be Purged"

When this happens, it is not possible to edit the journal and as a result, the debit and credit entries are not balanced.

Solution

The following steps should be carried out from the back end with utmost care as the steps are irreversible:

1. Update the state of the reverse journal from the database to signify the reversal by executing the following statement:

   update bch_head set is_reversal_check = 'F' where bch_head_id = <bach_head ID>

2. Purge the journal normally from the front-end UI

Testing

The user should be able to purge the journal normally without errors, otherwise submit a support request if you require further assistance.

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