Articles

• Error 2006: "Could not convert variant of type (Null) into type (OleStr)" when Opening a Sales Document

  Overview Customers may receive the following error when opening a Sales Quote document:  Error occurred while processing RequestError Number: 2006Error Message: Could not convert variant of type (Null...

• Setting Up Sales Order Import for Existing Customers

  Overview This article provides the steps to set up Sales Order imports and the recommended preference to use when the import process includes existing customers. Process From the main menu, go to Util...

• Closing a Batch of Back Orders

  Overview Everest does not provide a way to close a batch of Back Orders. Users are able to manually close Sales Order, which only works through closing one Sales Order at a time. This article provides...

• How to update a Purchase Invoice document date

  Overview You need to enter a payment for a Purchase Order that was already received and converted into Purchase Receipts & Purchase Invoices on a given date, but the payment date is previous to the re...

• How to Import Sales Orders

  Overview This article provides the procedure to import Sales Orders into Everest. Solution Sales Orders created on your online store or website can be imported into Everest in bulk through the  Sales ...

• Issues with a cancelled purchase order

  Overview A customer cancelled a purchased order. Foxfire cancelled all the pick tickets related to the order. Only a part of the orders received the cancellation in Everest while the others did not. T...

• Cannot close a Purchase Order

  Overview You are trying to mark a Purchase Order as closed, but the system doesn't allow it. Trying to close the PO triggers the following message: This PO cannot be marked 'Closed' since the invoiced...

• New customer's information is not showing on Sales Order

  Overview You have created a new customer, but whenever you create a Sales Order for that customer, the customer information is not populated: The customer profile has all the information saved, and th...

• Cannot Apply Deposits to Sales Invoices after Upgrading to version 8

  Overview This article outlines the solution for scenarios where users are unable to apply Deposits to Sales Invoices which can happen after upgrading to version 8. Clicking OK to apply and save the de...

• Tracking Missing Sales Quotes Using Sales Order Number

  Overview This article outlines how to audit why Sales Quotes and Sales Orders are missing and provides a custom trigger that can be set up to track future deletions.   Information Sales Quotes can be ...